Privacy Policy

Hiolianto Puperavo operates hioliantopuperavo.com, providing home cooking education and culinary resources. We're located at Units 79-80, The Stratford Sc, London E15 1XQ, United Kingdom. When we say "we," "us," or "our" in this policy, we're referring to Hiolianto Puperavo.

This privacy policy explains what personal information we collect, how we use it, and what rights you have regarding your data. We take your privacy seriously and comply with UK data protection laws.

We collect information when you interact with our website and services. Here's what we gather:

• Contact details when you reach out through our contact form or email
• Learning preferences and dietary requirements for personalized course recommendations
• Payment information when you enroll in our programs (processed securely through third-party providers)
• Feedback and reviews about our cooking courses and content

We also collect some technical information automatically when you visit our website, including your IP address, browser type, and pages you visit. This helps us understand how people use our site and improve the experience.

Your information helps us provide better cooking education and support. We use it to:

• Respond to your questions about home cooking techniques and our courses
• Send you course materials, recipes, and educational content you've requested
• Process enrollment in our cooking programs and handle payment
• Improve our website and create better educational content
• Send occasional updates about new courses or cooking resources (you can opt out anytime)
• Comply with legal requirements and protect against fraud

We don't use your personal information for automated decision-making or profiling. Every interaction is handled thoughtfully by our team.

We don't sell your personal information to anyone. However, we do share limited information with trusted partners who help us operate:

• Payment processors to handle course enrollment securely
• Email service providers to send you course materials and updates
• Web hosting services that keep our website running
• Analytics services to understand how our content helps people learn cooking

We might also share information if required by law or to protect our rights and safety, but this would be limited to what's absolutely necessary.

Under UK data protection law, you have several important rights regarding your personal information:

• Access: You can ask for a copy of the personal information we hold about you
• Correction: If information is wrong or incomplete, you can ask us to fix it
• Deletion: You can request we delete your personal information in certain circumstances
• Restriction: You can ask us to limit how we use your information
• Portability: You can request your information in a format to transfer elsewhere
• Objection: You can object to certain uses of your information

To exercise any of these rights, just contact us at [email protected] or call +442075660077. We'll respond within one month and won't charge you unless your request is clearly unreasonable.

We take protecting your information seriously and use appropriate technical and organizational measures:

• Secure encryption for sensitive data transmission and storage
• Regular security assessments and updates to our systems
• Limited access to personal information on a need-to-know basis
• Secure backup procedures to prevent data loss
• Staff training on data protection and privacy practices

We keep your personal information only as long as needed for the purposes we collected it. Course enrollment information is retained for seven years for educational records and tax purposes. Marketing preferences and general inquiries are kept for three years unless you ask us to delete them sooner.

When we no longer need your information, we securely delete or anonymize it so it can't identify you anymore.

Our website uses cookies and similar technologies to improve your experience and help us understand how people use our cooking resources.

You can control cookies through your browser settings. However, disabling certain cookies might affect how our website works and your ability to access some features.

We don't use cookies for advertising or tracking you across other websites. Our focus is on providing helpful cooking education, not collecting unnecessary data about you.

Most of your personal information stays within the UK. However, some of our trusted service providers operate from other countries, including the European Union and United States.

When information goes outside the UK, we ensure it receives equivalent protection through:

• Adequacy decisions recognizing strong data protection laws
• Standard contractual clauses approved by UK authorities
• Additional safeguards like encryption and access controls

We regularly review these arrangements to make sure your information remains protected wherever it's processed.

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

Minor updates, like clarifying existing practices or fixing typos, won't trigger notifications but will be reflected in the "last updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have concerns about how we handle your personal information that we can't resolve together, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection authority.

You can contact the ICO through their website at ico.org.uk, by calling 0303 123 1113, or writing to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

However, we'd appreciate the chance to address your concerns directly first. Most privacy questions can be resolved quickly through conversation.